Our Team

Rachel Betzen CCC/SLP

Rache Betzen headshot

Rachel Betzen, M.A., CCC/SLP, is the founder and owner of Dallas Reading and Language Services. She is a board certified Speech-Language Pathologist, licensed in the state of Texas. She has worked with children that displayed a variety of disorders and developmental challenges, as well as children with dyslexia and comprehension problems. Her motto is, “Embrace the Amazing in Every Child,” and she passionately works to help students accept their gifts, as well as develop skills to move through their challenges.

“Our students know we will never give up on them, that we will always believe in them,” says Rachel. Ms. Betzen often speaks about the “Power of Belief” when it comes to progressing through therapy.

“They too must believe without a doubt, that they can and will accomplish many great things.”

Rachel Betzen attended the University of Houston and received a Bachelor of Arts degree in Communication Disorders in 2001, a Master in Arts degree in Communication Disorders in 2003, and CCC/SLP Status in 2004.

Mckenna Jackson CCC/SLP

McKenna Jackson, M.S., CCC/SLP, is a Speech-Language Pathologist at our clinic. She earned her Bachelor of Science in Speech-Language Pathology in 2012 at the University of Texas at Dallas, which she attended on the Texas Engineering Scholarship. She earned her Master of Science in Communication Disorders there two years later and she is licensed in Texas and certified by the American Speech-Language-Hearing Association as a Speech-Language Pathologist.

McKenna has a passion for helping children. While attending college and before, she was a volunteer with Samaritan Inn, providing homework tutoring and emotional support to children aged 1-13, and for ManeGait, where she helped teach mentally and physically-challenged children to ride horses, thus gaining self-confidence and inner strength.

She has a strong technical and scientific background as well, having worked as the lab coordinator for the Developmental Neurolinguistics Lab at the University of Texas at Dallas for a year and a half.

Before coming to work with us at Dallas Reading and Language Services, McKenna worked in home healthcare and interned for the Frisco ISD school system, as a speech therapist.

Gladys Sosa Bilingual SLP-Assistant

Gladys is our Bilingual SLP-Assistant who received her Bachelor of Science from The University of Texas at Dallas in 2016, where she enjoyed learning about the science behind communication disorders.  She has many years of managerial experience and has volunteered to provide after-school tutoring for elementary school children and serve young bilingual or Spanish speakers with the Juega Conmigo program, where she was a bilingual developmental specialist.  She facilitated learning activities and supported strong parent-child interactions.

Gladys is a kind and caring clinician with an amazing work ethic, and is natural at engaging children of all ages.  Her strong Spanish skills have made a huge difference for our bilingual students and their families.  Gladys’ dedication and passion for helping children reach their full potential has made her a valuable member of our DRLS team.

Sylvia Cuellar

Sylvia is our bilingual office manager; she received her Bachelor’s degree in Communication Disorders from the University of Texas in Dallas, in 2016, and has an additional 10 years of medical experience as a Certified Medical Assistant and experience as a Patient Access Specialist. Her skills have been put to good use as she keeps our clinic running smoothly.

Sylvia is a mother with two school-age children, and is a natural at connecting and engaging with children of all ages.  She is a compassionate, understanding individual with a lot of patience, whether dealing with our students and families, or long calls to their doctors and insurance companies. Sylvia is a valuable member of our team, and is eager to help and support our clients and families as they move through the therapy process.

Laurie Tatone SLP-Assistant

Ms. Laurie Tatone. Ms. Laurie works with Rachel at our Preston Hollow DRLS Office, in addition to spending time with clients at the Momentous Institute and our Main Oak Cliff Clinic as she continues her Speech-Language education.

Laurie received her Bachelor of Science from The University of Texas at Dallas in 2017. She has worked with children in a variety of settings, as a gymnastics coach, daycare, and her church Sunday School Classes with the special needs department. She has also completed leadership training and became a counselor at a non-profit camp she attended as a child. These experiences led her to develop a desire to work with children who struggle with communication, academic, and social language challenges. Across these settings, her personal goal has always been to help every child see their value and importance, and to help children believe in themselves.


Natalie Vazquez Bilingual SLP-Assistant

Natalie graduated from the University Texas in Dallas in 2018 with her Bachelor of Arts in Speech Language Pathology/Audiology, and has been a practicing SLP-Assistant since 2018.

Natalie has worked as an Assistant Functional Living Skills Teacher for Dallas ISD and as a home health SLP-assistant.  She has also previously volunteered in multiple day habitats to work with adults with disabilities.

Natalie has lived in Dallas for 10 years, and enjoys exploring our local natural areas, especially White Rock Lake where she loves to spend time with her puppy.  She loves having the opportunity to work with children of all ages and helping them make progress on their goals.  As a compassionate and detail oriented clinician, she will be a wonderful addition to our practice.


Victor Mendoza

Victor attends high school at Franklin D. Roosevelt where he is a junior and expects to graduate in May 2020. He maintains a 3.8 GPA and is already enrolled in college courses at his campus. He has received awards for A Honor Roll, Perfect Attendance, Top Performance in his English and Mathematics class, and was Mr. H-tech at his school.

Victor is committed to taking care of your family as your child moves through the therapy process and is always ready to help with a friendly smile!



Stephen Betzen Chief Happiness Manager

Stephen Betzen Headshot

Stephen Betzen, General Manager at Dallas Reading and Language Services, likes to call himself the "Chief Happiness Manager," because he sees his job to keep the staff, parents, clients, insurance providers, doctors, and teachers happy.

Stephen has owned and operated several businesses since 2003, and loves working at Dallas Reading and Language Services where he can help his wife Rachel achieve her dream of helping children achieve life-changing goals.

He has previously worked as a teacher in Houston public schools for four years, teaching 6th grade science. He has a Bachelor of Science degree in Marine Science, which he earned at Texas A&M University at Galveston in 1999.

“I am constantly amazed when I see these bright children come in with so little confidence in themselves,” says Stephen. “As they have their needs met, they change and proudly demonstrate to the world how gifted they really are. They always had it, they just had to believe it.”

Time for a pep talk

We have spirit, Yes we do!! We have spirit, how ‘bout you?

By Rachel Betzen, M.S., CCC/SLP Reflection written for weekly staff meeting and “rounds” Based on Kid President’s …

Positive parental praise makes all the difference.

The Power of Positive Parental Praise

By Rachel Betzen, M.S., CCC/SLP A reflection for our weekly staff meeting and “rounds” I don’t know who ever …

The Do’s and Don’ts of Engaging the Rabbit Trail

By Rachel Betzen, M.S., CCC/SLP At one time or another the children that we work with will inevitably veer off course from …