Our Team

Rachel Betzen, M.A. CCC/SLP

Rachel Betzen, M.A., CCC/SLP, is the founder and owner of Dallas Reading and Language Services. She is a board certified Speech-Language Pathologist, licensed in the state of Texas. She has worked with children that displayed a variety of disorders and developmental challenges, as well as children with dyslexia and comprehension problems. Her motto is, “Embrace the Amazing in Every Child,” and she passionately works to help students accept their gifts, as well as develop skills to move through their challenges.

“Our students know we will never give up on them, that we will always believe in them.”
Ms. Betzen often speaks about the “Power of Belief” when it comes to progressing through therapy.

“They too must believe without a doubt, that they can and will accomplish many great things.”

Rachel Betzen attended the University of Houston and received a Bachelor of Arts degree in Communication Disorders in 2001, a Master in Arts degree in Communication Disorders in 2003, and CCC/SLP Status in 2004.

Laura Bray CCC/SLP

Laura Bray, M.S. CCC/SLP

Laura Bray, M.S., C.C.C.-SLP, has a Master’s of Science in Communication Disorders from the University of Texas at Dallas and a Bachelor’s of Science in Communication Disorders from the University of Texas at Austin. Laura joined Dallas Reading and Language Services with 22 years of speech pathology experience working with children, teens, and young adults. She spent most of her career working in public schools with students who had varying needs, including autism, articulation disorders, and other developmental needs. She also has experience leading social skills groups, integrating assistive technology into speech therapy sessions, and working with students from diverse backgrounds. As a graduate of speech therapy herself, she is excited to work with kids in a one-on-one clinical setting. Laura describes the joy and pride of being an SLP by saying, “I love witnessing first-hand the growth and confidence children gain through our services.”

Frank Gonzalez CFY/SLP Headshot

Frank Gonzalez, M.S. CFY/SLP

Frank Gonzalez, M.S. - SLP, has a Master’s of Science in Bachelors of Science in Communication Sciences and Disorders from Baylor University. After completing nearly 800 hours of clinical experience in his Master’s program, he joined Dallas Reading and Language Services in 2022. Frank is passionate about creating and implementing targeted speech therapy plans for each client. He also really enjoys working with families and understands the importance of working with parents to help them with effective communication strategies at home. Frank explains his approach as “applying innovation and compassion to establish trust and achieve patient goals with a tenacity that knows no restrictions.”

Jiana Toben CCC/SLP heatshot

Jiana Toben, M.A. CCC/SLP

Jiana Toben, M.A. C.C.C. - SLP, has a Masters of Arts and Bachelors of Arts in Communication Sciences and Disorders from Saint Louis University. Jiana joined the Dallas Reading and Language Services team part-time in the spring of 2021 and found it was a perfect fit because of “the emphasis the clinic puts on serving all aspects of a child.” Jiana currently works as a school-based therapist and sees clients at Dallas Reading and Learning in the evenings. This gives her a unique perspective on the connection between reading and language. She explains, “I have developed a passion for building confidence in all areas of communication so that children may reach optimum success.” Her experience includes low-and high-incidence disabilities, such as Autism Spectrum Disorder, Apraxia, Articulation and Processing Disorders, Emotional Disturbance, Pierre Robin Syndrome, and Congenital Central Hypoventilation Syndrome.

Sarah Disasa CCC/SLP Headshot

Sarah Disasa, M.A. CCC/SLP

Sarah Diasasa, M.A. C.C.C. - SLP, has a Masters of Arts in Communication Disorders from Appalachian State University and Bachelor of Arts in English from Presbyterian College. Sarah joined the Dallas Reading and Language Services team at the Kings Academy in South Dallas part-time team in 2020. She has experience working as a speech pathologist in both clinic and school settings, with pre-school and elementary-school aged children. Her focus areas include delays and disorders in articulation, fluency, phonology, apraxia, and expressive and receptive language. Sarah loves being an SLP because “it is a gift to be able to help children develop their speech and language skills and achieve success, whether that success is being able to ask for a cup of juice to drink, improving articulation of that difficult /r/ sound, or reading at grade level. I love seeing how their lives change as their communication skills blossom.” In her free time, Sarah loves spending time with her family and volunteering at various organizations in the community, including her church.

Michelle Joseph - M.S. CCC/SLP

Michelle Joseph, M.S., CCC/SLP, holds a Master of Science in Speech-Language Pathology from Northwestern University as well as a Bachelor’s of Science in Brain Behavior and Cognitive Science from the University of Michigan. Michelle joined our staff part time in early 2018 and became full time in June 2019.She brings to the office a richly varied background that is very helpful. She has worked in home health care, schools, inpatient hospitals, rehabilitation and private clinics. Michelle has been trained in the Orton-Gillingham Approach to reading, SCSERTS model and Social Thinking! curriculum. She says what she enjoys most about her job is “getting to work one on one with clients and families to help them achieve their goals.” She loves seeing each child make consistent progress to improve their overall communication skills. Her favorite memory is seeing the end result of that progress when a child graduated from the program.

Lisa Schmidt, M.A., CCC/SLP

Lisa Schmidt, M.A. C.C.C. - SLP, has a Masters of Art and Bachelors of Art in Speech-Language Pathology from the University of Toledo. Lisa joined the Dallas Reading and Language Services team part-time in 2020. Lisa works as school-based SLP during the day and provides therapy to children and teens at Dallas Reading Learning in the evenings. Lisa is passionate about developing individualized treatment plans and working with families to help clients extend their new communication skills beyond the clinic. Lisa also has experience in the elementary school setting and providing group therapy. She loves being an SLP because “helping kids communicate is so rewarding!”

Gladys Sosa - B.S. Bilingual SLP-Assistant

Gladys Sosa, Bilingual SLP-Assistant, received her Bachelor of Science from The University of Texas at Dallas in 2016, where she enjoyed learning about the science behind communication disorders. She has many years of managerial experience and has volunteered to provide after-school tutoring for elementary school children and serve young bilingual or Spanish speakers with the Juega Conmigo program, where she was a bilingual developmental specialist. She facilitated learning activities and supported strong parent-child interactions. Gladys is a kind and caring clinician with an amazing work ethic, and is natural at engaging children of all ages. Her strong Spanish skills have made a huge difference for our bilingual students and their families. Gladys’ dedication and passion for helping children reach their full potential has made her a valuable member of our DRLS team.

Laurie Tatone - B.S. SLP-Assistant

Laurie Tatone, SLP-Assistant, has a Bachelor of Science in Speech-Language Pathology and Audiology from the University of Texas at Dallas. She joined as an intern in February 2019 and became a staff member in April the same year. She has settled in quickly and finds a great deal of pride by providing clients with opportunities for success, as well as growth. When asked what she most likes about this type of work she said, “I love being able to be a part of a child’s journey as they work through therapy. My greatest joy is seeing a child meet their goals and develop a higher self-esteem.” One of Laurie’s favorite memories is seeing a child light up with a huge smile as he realized he was able to do the assigned task. “There is no greater joy than that,” she says.

Saray Vasquez SLP- Assistant Headshot

Saray Vasquez - B.S. Bilingual SLP-Assistant

Saray Vasquez has a Bachelor’s of Science in Speech-Language Pathology and Audiology from The University of Texas at Dallas. She joined the Dallas Reading and Language Services team in 2021 as an SLP assistant. She has experience working with speech clients on articulation, fluency, resonance, social aspects of communication, and expressive language. She has also mentored English Language Learning students, directing lesson plans in both English and Spanish for those who recently immigrated. She describes her favorite part of working in speech therapy as “seeing the joy in both the child and parent when they achieve a new goal. It makes be happy to be a part of the child’s journey in developing their communication skills.

Sylvia Cuellar - Opperations Manager

Sylvia is our bilingual Clinc Operations Manager; she received her Bachelor’s degree in Communication Disorders from the University of Texas in Dallas, in 2016, and has an additional 10 years of medical experience as a Certified Medical Assistant and experience as a Patient Access Specialist. Her skills have been put to good use as she keeps our clinic running smoothly.
Sylvia is a mother with two school-age children, and is a natural at connecting and engaging with children of all ages. She is a compassionate, understanding individual with a lot of patience, whether dealing with our students and families, or long calls to their doctors and insurance companies. Sylvia is a valuable member of our team, and is eager to help and support our clients and families as they move through the therapy process.

Veronica Montes

Veronica Montes is the office assistant and receptionist who truly keeps the wheels on bus turning. She greets every child, parent, and client with a smile and is always willing to lend a helping hand with whatever needs to get done. She is a “rockstar” at securing authorizations and making sure insurance paperwork is complete and accurate so our clients can receive the care they need. She is currently a student at the University of Dallas, pursuing a degree in Criminal Justice. She loves working at Dallas Reading and Learning because “communication is important to someone aspiring to go into law and she learns something new here every day.” When she’s not working or taking classes, Veronica enjoys outdoor activities, including hiking, basketball, and skating.

Stephen Betzen - Chief Happiness Manager

Stephen Betzen, General Manager at Dallas Reading and Language Services, likes to call himself the “Chief Happiness Manager,” because he sees his job to keep the staff, parents, clients, insurance providers, doctors, and teachers happy.
Stephen has owned and operated several businesses since 2003, and loves working at Dallas Reading and Language Services where he can help his wife Rachel achieve her dream of helping children achieve life-changing goals.

He has previously worked as a teacher in Houston public schools for four years, teaching 6th grade science. He has a Bachelor of Science degree in Marine Science, which he earned at Texas A&M University at Galveston in 1999.

“I am constantly amazed when I see these bright children come in with so little confidence in themselves,” says Stephen. “As they have their needs met, they change and proudly demonstrate to the world how gifted they really are. They always had it, they just had to believe it.”